Service Advisor - LHM Casa Chrysler Jeep

Asbury Automotive
Albuquerque, NM
Category Customer Service
Job Description
As a Service Advisor at Asbury Automotive Group, you will be the face of the dealership for service customers, presenting and selling needed products and services in a professional manner. You will greet customers, promote and build rapport, advise on vehicle care, generate estimates, and follow up with customers to promote return visits and increased sales.

Requirements

  • Greet customers in a timely, friendly manner and obtain pertinent vehicle information
  • Actively promote and build rapport with the customer
  • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
  • Generate and provide customer with a complete and accurate estimate of repair
  • Establish and communicate completion time of repair with customer and technician
  • Answer incoming service calls
  • Maintain and schedule service appointments
  • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
  • Strictly follow the manufacturer’s warranty guidelines and procedures
  • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
  • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
  • Must be able to manage in a fast paced work environment with limited supervision
  • Must have great customer service, phone and computer skills
  • Previous automotive Service Advisor experience heavily preferred
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license
  • Must be able to pass pre-employment screening (background & drug test)

Benefits

  • Paid holidays & paid time off
  • Paid training
  • Stock Awards(select management and front-line team member’s eligible
  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Learning, Tuition Assistance and Career Development
  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System
  • Professional growth and development opportunities
  • Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Aggressive Employee referral program with bonus opportunities
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