Service Advisor - Nalley Toyota Roswell

Requirements

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience heavily preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Benefits

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards
• Insurance
• Retirement Plan (401k)
• Paid Parental Leave
• Health savings
• Flex spending accounts
• Short-term and Long-term disability plans
• Life Insurance
• Pet Insurance
• Tuition Reimbursement
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives