Role OverviewThe Service Advisor will generate, monitor, and close all repair orders, assist the Service Manager in managing Service Department records and files, and coordinate customer contact with the Service Department.
What You Will Do
The Service Advisor will personally coordinate customer contact, generate and maintain work orders, issue repair instructions, coordinate with the Service Manager, calculate labor charges, close repair orders, and reconcile original repair orders with final invoices.
Why It Might Be a Fit
The Service Advisor will promote the sales of labor, parts, and accessories, maintain up-to-date information on service rates and specials, and ensure timely, competent, and courteous relations with service customers.
Requirements
- Ability to read and comprehend English instructions and information
- High school diploma or equivalent
- Working knowledge of all heavy truck repair methods
- Ability to identify and meet Customer needs and requirements
- Hard worker and self-starter and problem solver
- Organizational, communication, and time management skills
- Exceptional phone and customer service skills
- Appearance must meet the company image and requirements
Benefits
- Comprehensive Health and Dental insurance
- Flexible Spending Accounts (FSAs) with FLEX Card
- Group Life Insurance
- Short Term & Long-Term Disability Insurance
- Voluntary Life Insurance
- Corporate Holidays
- Paid Vacation and Personal Leave
- 401(k) plan with company match
- Voluntary Supplemental Insurance plans
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