Service Advisor

Asbury Automotive
Sandy, UT
Category Customer Service
Job Description
As a Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. You will be responsible for presenting and selling needed products and services to customers in a professional manner, while promoting customer satisfaction and retention.

Requirements

  • Greet customers in a timely, friendly manner and obtain pertinent vehicle information
  • Actively promote and build rapport with the customer
  • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
  • Generate and provide customer with a complete and accurate estimate of repair
  • Establish and communicate completion time of repair with customer and technician
  • Answer incoming service calls
  • Maintain and schedule service appointments
  • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
  • Strictly follow the manufacturer's warranty guidelines and procedures
  • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores

Benefits

  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team members eligible)
  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Pet Insurance
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