Role OverviewService Advisors greet customers, obtain a detailed description of the problems or services needed, determine the type of service required, and initiate repair orders. They also advise customers on other available services to properly maintain the vehicle to OEM specifications.
What You Will Do
Essential duties include answering phone calls, advising customers about necessary services, obtaining customer and vehicle data, scheduling service appointments, and preparing repair orders.
Why It Might Be a Fit
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain a high level of customer satisfaction.
Requirements
- Associate's degree (A.A.) or equivalent from two-year college or technical school
- Two to four years related experience and/or training
- Automotive Service Excellence (ASE) Certifications
- Manufacturer Training
- Valid Driver's License
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