Role OverviewWe are seeking a customer-focused RV Service Advisor to manage service appointments, customer communication, and support both in-shop and on-site (road) technicians. This role is ideal for someone who is organized, confident communicating with customers, and comfortable coordinating multiple moving parts.
What You Will Do
Serve as the primary point of contact for service customers in person, by phone, and email, write clear, accurate repair orders and customer concerns, schedule service appointments, communicate repair status, and handle customer questions and concerns.
Why It Might Be a Fit
Ideal for someone with strong customer service and communication skills, ability to multitask and stay organized, and attention to detail and accuracy in documentation.
Requirements
- Previous service advisor, dispatch, or dealership experience preferred
- Strong customer service and communication skills
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable managing on-site service schedules and technician coordination
- Attention to detail and accuracy in documentation
- Basic computer skills (email, DMS, etc)
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Company-sponsored 401k retirement plan
- Paid time off
- Paid holidays
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