Role OverviewAs the primary connection between our customers and service team, you'll combine your automotive knowledge with outstanding communication and sales skills to deliver a service experience that keeps customers coming back.
What You Will Do
Greet every customer with professionalism and create a welcoming service experience. Listen carefully to customer concerns and perform vehicle walk-arounds to identify maintenance and tire needs. Build trust by providing honest recommendations that prioritize vehicle safety, reliability, and long-term performance.
Why It Might Be a Fit
We're looking for an Automotive Service Advisor who thrives in a fast-paced environment, enjoys building long-term customer relationships, and is passionate about helping both customers and technicians succeed.
Requirements
- High School Diploma or GED required
- Previous customer service experience in an automotive, tire, or related service environment preferred
- Strong understanding of automotive maintenance, tire services, preventative maintenance, and light mechanical repairs
- Technical or vocational automotive training is a plus
- Outstanding communication and relationship-building skills
- Proven ability to build customer trust and confidently recommend products and services
- Strong organizational and multitasking skills
- Experience using POS and shop management software preferred
- Valid driver's license with an acceptable driving record
- Willingness to pursue TIA Certification with company support
Benefits
- Competitive Pay
- Stable Full-Time Hours
- Paid Time Off
- Ongoing Training and Career Advancement
- Medical, Dental & Vision Insurance
- Short-Term & Long-Term Disability
- Life & Accident Insurance
- 401(k) with Company Match
- Family-Oriented Culture
- Opportunities to Grow Your Automotive Career
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