Role OverviewFox Toyota Lexus is looking for an experienced, customer-focused Service Advisor to join our established service team. CDK CRM experience is strongly preferred, but not required. The Service Advisor will greet and assist service customers professionally and efficiently, translate customer concerns into clear repair orders for technicians, and maintain communication with customers throughout the repair process.
What You Will Do
The Service Advisor will greet and assist service customers professionally and efficiently, translate customer concerns into clear repair orders for technicians, provide accurate estimates and explain recommended services, maintain communication with customers throughout the repair process, and resolve customer concerns and escalate issues as needed.
Why It Might Be a Fit
The successful candidate will have strong customer service and communication skills, ability to multitask in a fast-paced environment, and proficiency with dealership software and systems.
Requirements
- Previous experience as a Service Advisor required
- CDK CRM experience preferred
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Proficiency with dealership software and systems
- Valid driver's license and clean driving record
- Ability to pass pre-employment screening
Benefits
- Health insurance
- Dental and vision insurance
- Life insurance
- 401(k) with company match
- Paid time off
- Paid holidays
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