Role OverviewServe as the primary contact and source of information for all services provided to customers by the service department. Oversee departmental service assignments.
What You Will Do
Serve as primary point of contact for all customers, communicate status of service job, assign service jobs to Technicians, ensure all required parts and supplies are available, and create final customer invoice.
Why It Might Be a Fit
Ability to utilize available time to organize and complete work within given deadlines, communicate effectively with others, and take care of customers' needs while following company procedures.
Requirements
- High School Graduate or General Education Degree (GED)
- Three to seven years related experience
- Associates or Bachelors Degree strongly preferred
- Prior customer service experience in an automotive or heavy-duty engine repair environment preferred
- Prior supervisory experience preferred
- Proficient in Microsoft Office applications (Word, Excel, Outlook)
- Prior experience with JD Edwards service system preferred
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