Role OverviewJoin Ed Morse Automotive Group, a family-oriented company with 80+ years of experience, as a Service Advisor. Provide customer satisfaction and maximize dealership sales of parts and service. Work closely with vehicle sales managers, technicians, and management to handle customer complaints and offer logical diagnostic services or repairs.
What You Will Do
Act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles. Provide accurate estimates for all services or repairs recommended. Handle minor customer complaints and/or misunderstandings with professionalism, courtesy, and tact.
Why It Might Be a Fit
If you're a positive associate who provides exceptional personalized service, you'll thrive in this role. With a focus on customer satisfaction, you'll have opportunities for growth and autonomy. Enjoy a rewarding career with Ed Morse, offering a range of benefits, including weekly pay, bonuses, 401K, and competitive health benefits.
Requirements
- well spoken
- excellent telephone skills
- positive associate
- exceptional personalized service
- sincerity, honesty, and genuine concern for customers
- professionalism, courtesy, and tact
Benefits
- Weekly Pay
- Bonuses, Commissions, etc.
- 401K with company match
- Competitive Health Benefits including: Medical, Dental, Vision
- Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
- Employee Assistance Program
- Quarterly Wellness Program
- Vacation Pay
- Sick Pay
- Six Paid Holidays each calendar year
- Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
- Employee Referral Program - Get rewarded for working with friends
- Become involved in our community with Ed Morse Cares
- Ongoing Education - receive manufacturer and product knowledge training
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