Role OverviewService Advisors are the primary point of contact for customers from the moment they arrive in the drive. They coordinate between customers and technicians, set clear expectations on timing and cost, and follow through until the vehicle is delivered.
What You Will Do
Perform vehicle walk-arounds, record mileage and VIN, move vehicles to technician bays, and write up repair orders. Set clear, honest expectations on service timing and cost. Serve as the liaison between technicians and customers, translating the shop's work into language a guest understands.
Why It Might Be a Fit
The technical side of the job is taught, but qualities like reading a person quickly, staying composed, and following through on what you promised are difficult to teach and matter most in this job.
Requirements
- A drive to learn
- The ability to work with urgency while remaining composed
- Strong verbal and written communication skills, and genuine care for the customer experience
- High attention to detail and accuracy
- Beginner to intermediate proficiency with Microsoft Office (Outlook, Excel, Word)
- High school diploma, GED, or equivalent work experience
- Valid driver's license and acceptable driving record
Benefits
- Guaranteed Hourly Pay
- Paid Training
- Health Benefits
- 401(k)
- Paid Time Off
- Employee Assistance Program (EAP)
- Fertility and Adoption Assistance
- Paid Clothing Program
- Employee Discounts
- Referral Bonuses
- Employee Resource Groups
- Walser Foundation community involvement
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