Service Advisor

Requirements

• Effectively communicate with customers relating to warranty claims
• Monitor warranty schedules
• Post warranty credits
• Advises customers about necessary service for routine maintenance
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs
• Prepares a repair order showing time, cost and labor estimates for service
• Handles customer complaints
• Schedules service appointments
• Obtains customer and vehicle data prior to arrival when possible
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician
• Implements and maintains a service marketing program
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted
• Maintains high customer satisfaction standards
• Handles telephone inquiries regarding appointments and work in process
• Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work
• Other tasks as assigned

Benefits

• Vacation and PTO time
• Paid Holidays
• 401k with profit sharing
• Medical, Dental and Vision insurance
• Employee Assistant Program
• FSA and HSA Plans
• Life Insurance
• Opportunities for Advancement
• Paid Training
• Employee Referral Program
• Employee Discount