Service Advisor

MarineMax
Any Location, NJ
Job Description
The Service Advisor provides support to the Service Manager, Service Team, and Customers, responsible for scheduling and distribution of work for technicians, and ensuring timely completion of repairs. The role involves coordinating with manufacturers and customers, promoting additional services, and maintaining accurate records.

Requirements

  • Assist Service Manager in day-to-day operations
  • Work with customers to gather information for work orders
  • Follow up on timely completion of work orders
  • Greet customers and provide clear instructions on work orders
  • Answer incoming calls and return customer calls prior to close of business
  • Promote additional labor services, parts, and accessories to customers
  • Schedule and coordinate sublet contractors
  • Inspect quality of work performed
  • Communicate with customers during repairs and coordinate pick-up
  • Finalize and invoice work orders
  • Provide prompt, detailed, and timely flow of all paperwork

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) matching
  • Paid time off
  • Life insurance
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