Role OverviewThe Service Advisor/Writer will attend to customers' service upon their arrival to the dealership, scheduling service appointments, obtaining customer and vehicle data, and conducting business with sincerity and honesty. They will also write up customer's vehicle problems accurately, provide logical diagnostic services, and offer accurate estimates for services or repairs.
What You Will Do
The main day-to-day responsibilities include meeting and greeting service customers, listening to their reasons for bringing in their vehicle, writing up vehicle problems accurately, and providing estimates for services or repairs. The Service Advisor/Writer will also handle minor customer complaints, turn over customers with complaints to the service manager, and answer incoming telephone calls.
Why It Might Be a Fit
The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail. They will also be able to work independently and as part of a team, and have a strong commitment to customer satisfaction.
Requirements
- Follows the dress code the company has put in place
- Maintains a clean and neat work area
- Follows federal, state and local law as well as company policy about safeguarding all information
- Reports on time to work and follows schedule that is given
- Keeps current with annual HR training along with any other training that might be required for this position
- Follows all company policies and procedures
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