Role OverviewThe Service Appointment Coordinator will spend most of their day talking to clients on the phone or through emails, scheduling appointments, and following a scheduling procedure. They will work in a team environment with a focus on integrity and customer service.
What You Will Do
The main responsibilities of this role include actively listening to clients, identifying their primary concern, and scheduling the appropriate appointment. The Coordinator will also verify client information, document complaints, and print repair orders for the next day's business.
Why It Might Be a Fit
This role requires exceptional customer service skills, strong phone and computer skills, and the ability to spend most of the workday seated at a desk. The team member will also have opportunities for advancement across the Team Rahal organization.
Requirements
- Exceptional customer service skills
- Strong phone and computer skills
- Valid driver's license and clean driving record
Benefits
- Paid time off and six paid holidays after 90 days
- PTO increases after one year of employment
- Health insurance and voluntary benefits after 30 days
- 401(k) participation with company match after 6 months
- Team member appreciation monthly events
- Team member referral bonuses
- Annual holiday parties
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