Serving all faiths and cultures, Forest Lawn’s Funeral Service Department is responsible for ensuring that every funeral exceeds the expectations of the families we serve. Whether a traditional funeral service or a completely individualized ceremony is chosen, our goal is to accommodate those we serve and be a professional guide and provide support throughout the service selected.
What You'll Be Doing
- Represent Forest Lawn in a courteous and professional manner. Uphold and exceed client families’ expectations for funeral services.
- Understand the need for and maintain confidentiality of all family information.
- Provide parking assistance and directions for guests and families.
- Accept, transport, and set up flower arrangements at services and gravesites.
- Distribute memory folders, prayer cards, tissues, water, etc., as directed.
- Provide clean up and housekeeping duties before and after the completion of services.
- Assist in conducting services with a complete understanding of funeral practices, Forest Lawn procedure, and certain legal requirements.
- Use Service Sheet, Director’s Papers, and other resources available.
- Understand and identify service needs, reporting deficiencies to Assistant Director and Service Director.
- Provide casket bearing directions to families at services or assist with bearing as necessary.
- Contribute to maintaining clean and presentable facilities and grounds.
- Review permits for accuracy, accept appropriate contract payments at services as necessary.
- Perform cleaning and cosmetic maintenance of professional vehicles, reporting repair items as necessary.
- Confirm decedent identification verification in preparation for transportation and services. Transport decedents as necessary.
- Operate all Funeral Service-related vehicles and equipment. Assist in training new employees as necessary on safe operating practices.
- Attend all required safety, employee, and other associated meetings.
- Perform basic military flag folding with assistance from Service Director.
- Complete a comprehensive written account of each funeral service, submitted on the same day as services.
- Occasional hands-on contact with decedent as needed.