Role OverviewWe are seeking a highly motivated and detail-oriented Service BDC Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients and maintaining positive relationships with them.
What You Will Do
Respond to customer inquiries and concerns through phone, email, and chat channels, schedule and confirm service appointments for clients, and follow up with clients to ensure their satisfaction with our services.
Why It Might Be a Fit
If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Requirements
- Previous customer service experience required
- Experience in a call center or related environment preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment while utilizing multiple computer programs
- Proficient in Microsoft Office
- Experience with CRM systems preferred
- Automotive knowledge a plus, but not required
Benefits
- Medical, Dental, Vision Insurance
- Life Insurance and AD&D
- 401k
- Critical Illness Insurance
- Accident Insurance
- Short and Long Term Disability
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