Role OverviewThe Service Center Clerk II will be responsible for answering telephones with a heavy call volume, maintaining accurate records, and preparing paperwork. The role requires strong customer service skills, proficiency in MS Word and Excel, and the ability to work independently in a high-volume environment.
What You Will Do
The Service Center Clerk II will perform tasks such as answering calls, maintaining records, preparing paperwork, and coordinating delivery times. The role also involves investigating and resolving customer complaints and inquiries.
Why It Might Be a Fit
The ideal candidate will have experience in billing, collections, tracing, and OS&D, as well as strong customer service skills and the ability to work independently in a high-volume environment.
Requirements
- High School Diploma or General Education Degree (GED)
- Experience in billing, collections, tracing & OS&D preferred
- Computer skills; proficient in MS Word and Excel required
- AS400 experience strongly preferred
- Strong customer service skills
- Good clerical skills
- Possess excellent verbal and written communication and listen skills
Benefits
- Dental insurance
- Vision insurance
- Other benefits not explicitly mentioned
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