Service Center Clerk II

The Service Center Clerk II will be responsible for answering telephones with a heavy call volume, maintaining accurate records, and preparing paperwork. They will also be responsible for responding to customer inquiries, investigating and resolving customer complaints, and verifying and processing paperwork.

What You Will Do

The main day-to-day responsibilities of this role include answering telephones, maintaining records, preparing paperwork, responding to customer inquiries, and investigating and resolving customer complaints.

Why It Might Be a Fit

This role requires strong customer service skills, good clerical skills, and the ability to work independently or in a team setting. The ideal candidate will have experience in billing, collections, tracing, and OS&D, as well as proficiency in MS Word and Excel.

Requirements

• High School Diploma or General Education Degree (GED)
• Experience in billing, collections, tracing & OS&D preferred
• Computer skills; proficient in MS Word and Excel required
• AS400 experience strongly preferred
• Strong customer service skills
• Good clerical skills
• Possess excellent verbal and written communication and listen skills
• Must have the ability to proceed on regular tasks with occasional direction
• Must have the ability to solve problems where solutions are easily identifiable and their solutions are standard and specifically defined
• Experience in the transportation industry a plus although not required
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Disability insurance
• 401(k) or other retirement plan
• Paid time off
• Paid holidays
• Sick leave
• Family leave
• Employee assistance program
• Flexible scheduling
• Professional development opportunities