Role OverviewThe Service Center Clerk II will answer telephones with a heavy call volume, direct calls with accuracy, and maintain accurate records. They will also contact customers and coordinate delivery times to schedule appointments for freight delivery.
What You Will Do
The Service Center Clerk II will perform various tasks such as preparing paperwork, repackaging freight, and investigating and resolving customer complaints. They will also verify and process paperwork and procedures concerning claims, charges, and tracing of freight.
Why It Might Be a Fit
The Service Center Clerk II must have strong customer service skills, good clerical skills, and the ability to proceed on regular tasks with occasional direction. They must also be able to solve problems and work independently or in a team setting.
Requirements
- High School Diploma or General Education Degree (GED)
- Experience in billing, collections, tracing & OS&D preferred
- Computer skills; proficient in MS Word and Excel required
- AS400 experience strongly preferred
- Strong customer service skills
- Good clerical skills
- Possess excellent verbal and written communication and listen skills
- Must have the ability to proceed on regular tasks with occasional direction
- Must have the ability to solve problems where solutions are easily identifiable
- Experience in the transportation industry a plus although not required
- Must be able to lift approximately 20 lbs.
- Must be able to comply with all company policies, rules, procedures and Code of Conduct
- Must be able to interact well with others
- Must be able to work independently, or in a team setting
- Must be capable of working under tight time constraints in a high volume environment with multiple priorities
- Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
- Must be authorized to work in the United States
]]>