Service Center Operator

TEXAS TECH FEDERAL CREDIT UNION
Lubbock, TX
Job Description
The Service Center Operator builds member trust by delivering exceptional service while ensuring efficient support through accurate call routing and coordination of ticket ownership for call center agents.

Requirements

  • Previous Teller, Customer Service, Retail, or Food Service experience is a plus.
  • Bilingual (English/Spanish) preferred
  • Experience meeting individual and team goals.
  • Ability to build rapport with all members/callers and stay calm under pressure.
  • Excellent communication skills, both oral (over the phone) and written.
  • Ability to multitask accurately and promptly.
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