Role OverviewThe Service Center Supervisor assists with coordination branch/department operations, performs the day-to-day functions of their team members, and may participate in their team members' employment cycle. This role involves overseeing the daily workflow of the department/branch, liaising with patients, referral sources, and other team members to coordinate patient care, and maintaining a strong working knowledge of insurance coverage criteria and products and services offered by the organization.
What You Will Do
Responsibilities include interviewing, hiring, and training new team members, resolving customer complaints, enforcing team adherence to company policies and procedures, motivating team members to achieve individual and group goals, and participating in team member evaluations, career pathing, and development.
Why It Might Be a Fit
The ideal candidate will have excellent verbal and written communication skills, strong organizational skills, and the ability to function well in a fast-paced, stressful environment. Prior leadership experience with a proven track record is preferred.
Requirements
- High school diploma or equivalent
- 3+ years related experience in an office environment
- 1+ year related customer service experience
- 1+ year related experience with warehouse management
- Medicare and third-party reimbursement requirement experience preferred
- Prior Leadership experience with a proven track record
Benefits
- Medical Insurance
- Dental & Vision Insurance
- Short Term Disability & Long Term Disability Options
- Life Insurance
- Generous PTO plan
- Paid Holidays
- 401K match
- Competitive Pay
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