Role OverviewThe Service Center Supervisor will lead a team of people related to transportation at a Service Center to support operational strategies that align with the company's culture and long-term goals to exceed our customers' expectations.
What You Will Do
The Service Center Supervisor will be responsible for superior customer satisfaction with adherence to customer SLAs and KPIs, as well as supporting account retention, at their service center.
Why It Might Be a Fit
The Service Center Supervisor should have working knowledge of equipment types, which may include box trucks, vans, roll-offs, and tankers, and an understanding of logistics, planning, and exceeding customers' expectations.
Requirements
- 3+ years' experience in related transportation field
- Knowledge of DOT regulations and standards
- Understanding of transportation logistics and planning
- Knowledge of vehicular maintenance and repair
- Active CDL is preferred
- 2+ years of proven leadership experience
- Experience in the hazardous waste industry and general knowledge of RCRA and DOT regulations as it relates to the transportation and processing of waste is preferred
- Experience using an integrated fleet, driver, and compliance management software
- Ability to work independently using initiative and effective communication to solve challenges
- In depth knowledge of DOT Regulations
- Highly developed verbal and written communication skills
- Ability to lead and work through others, effective delegation skills
- Proficient computer and software application skills used to communicate, create, and access information
- Ability to analyze, draw conclusions and develop actionable improvements from complex data
- Proficiency in change management methodologies and practices is a plus
- Proven ability to interact with customers and manage SLAs and relationships
- Knowledge of formal process improvement methods (Kaizens, Six Sigma, Lean, Agile, etc.) is a plus
Benefits
- Paid time off policies
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Tuition reimbursement
- Paid volunteering
- 401(k) plan
]]>