Role OverviewProvide customer-focused support by identifying and solving technical challenges. Monitor systems for potential outages and respond to alerts. Participate in trainings and meetings.
What You Will Do
Answer inbound calls and chats, monitor systems, post alerts, reach on-call resources, reply to portal tickets, and respond to DNS and DHCP changes.
Why It Might Be a Fit
Excellent customer service skills, knowledge of computers and networks, and ability to work as part of a team.
Requirements
- Excellent customer service skills
- Knowledge of computers, networks, and remote troubleshooting techniques
- Skill in providing information technology-related customer service and training
- Skill in analyzing computer hardware and software problems
- Ability to work as part of a team
- Ability to organize work, manage time, and balance multiple priorities
- Ability to effectively communicate verbally and in writing
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