Role OverviewThe Service Coordinator, CCA, investigates and resolves complex customer questions and issues, enhancing HealthPartners' reputation as a caring and responsive healthcare organization. The position provides an improved experience for patients, vendors/providers, and staff.
What You Will Do
The Service Coordinator will investigate and respond to customer questions, research information, communicate resolutions, and enter data into CarePartner. They will also handle provider issues, order equipment, and assist in audits and quality improvement strategies.
Why It Might Be a Fit
The ideal candidate will have excellent customer relations, judgment, and knowledge of the Elderly Waiver network. They will be able to work independently and within established time frames, with excellent organizational and problem-solving skills.
Requirements
- Bachelor's degree or Associate degree or four years of related experience
- Minimum of three years customer service experience, preferably in the healthcare industry
- Medical Terminology class/training or 1 year related experience
- Excellent computer skills using Microsoft Word, Excel, and e-mail
- Excellent phone etiquette and customer service skills
- Excellent oral and written communication skills
- Good problem-solving skills
- Excellent organizational skills
- Ability to work independently and within established time frames
Benefits
- Comprehensive range of benefits to support every aspect of life
- Health, time off, retirement planning, and continuous learning opportunities
- Support for work-life balance
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