Role OverviewThe Service Coordinator, CCA investigates and resolves complex customer questions and issues, enhancing HealthPartners' reputation as a caring and responsive healthcare organization.
What You Will Do
Responsibilities include investigating and responding to customer questions, researching and collecting information, and communicating resolutions to customers. The position also involves entering data into CarePartner, handling provider issues, and assisting in audits and problem-solving.
Why It Might Be a Fit
The ideal candidate will have excellent customer relations, judgment, and knowledge of Elderly Waiver network services. Bilingual or previous work experience with a diverse population is preferred.
Requirements
- Bachelor's degree or Associate degree or four years of related experience
- Minimum of three years customer service experience, preferably in the healthcare industry
- Medical Terminology class/training or 1 year related experience
- Excellent computer skills using Microsoft Word, Excel, and e-mail
- Excellent phone etiquette and customer service skills
- Excellent oral and written communication skills
- Good problem-solving skills
- Excellent organizational skills
- Ability to work independently and within established time frames
Benefits
- Dental insurance
- Vision insurance
- Time off
- Retirement planning
- Continuous learning opportunities
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