Role OverviewPavion is seeking a Service Coordinator I to join their security business unit. The role involves service coordination, customer service, and revenue management. The Service Coordinator I will be responsible for performing intake, scheduling, service quoting, part ordering, and tech coordination efforts. They will also handle incoming service requests, provide updates within the service portal, and provide timely and accurate information to incoming customer order status and product knowledge requests.
What You Will Do
The Service Coordinator I will track open service calls, provide after-service follow-up to maintain customer satisfaction, and access and update the customer website for service requests, site findings, quote approvals, and billing needs. They will also procure all materials needed to complete service requests, replenish truck stock to encourage 1st time fixes, and ensure on-time completion of preventative maintenance and inspection tickets.
Why It Might Be a Fit
The ideal candidate will have a high school diploma, proficiency in Microsoft Office Suite, and excellent time management and organizational skills. They will also be able to coordinate multiple customer strategic needs and initiatives, and travel as needed, up to 20% of the time.
Requirements
- High school diploma
- Proficient in Microsoft Office Suite (Excel, Access, Word, PowerPoint, Outlook)
- Able to redirect and pivot based on changes in projects and tasks assigned
- Able to multi-task and work under tight deadlines
- Able to work in high pressure environments
- Excellent time management and organizational skills
- Able to coordinate multiple customer strategic needs and initiatives
- Able to travel as needed, up to 20% of the time
Benefits
- Comprehensive benefits package
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