Service Coordinator

Rudd Equipment Company
St. Louis, MO
Category Engineering
Job Description
We are seeking an experienced individual to take on the role of Service Coordinator, who is responsible for dispatching Rudd’s Service Technicians to customer sites to obtain optimum efficiency of operations and superior customer service.

Requirements

  • Coordinate and dispatch the field operations of Field Service Technicians
  • Manage and schedule field service activities
  • Take customer calls and handle technical questions from customers and field technicians
  • Monitor status of service calls and communicate with customers
  • Record and maintain files and record of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
  • Monitor technician safety and DOT compliance
  • Prepare equipment repair quotations
  • Open and monitor service/repair work orders for accuracy
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