Service Coordinator

The Service Coordinator is a critical support role to the Service Manager and Service Technicians, ensuring strong planning and coordination for all service inspection and repair activity. The Service Coordinator is the liaison between customers and other Hiller team members to coordinate schedules, materials, and ensure the proper documentation of work is performed. This position is responsible for dispatching personnel to the customer's job site, communicating with clients, and providing guidance to the field service technicians.

What You Will Do

Key responsibilities include direct coordination and management of daily schedules and planning of field service technicians, communicating and resolving issues with customers and personnel, monitoring technician activity and schedules, and maintaining and processing inspection documentation.

Why It Might Be a Fit

We are looking for a dedicated professional with a passion for fire protection and safety, who can provide excellent communication and customer service skills, and has experience in business-to-business customer service and service department experience, ideally in life and safety, and/or security and communications industry.

Requirements

• 2+ years’ experience in business-to-business customer service experience
• Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry
• Excellent communication and customer service skills
• Confident personality to properly negotiate with outside organization contacts
• Proficient computer skills, including MS Office Programs
• Strong record-keeping, analytical skills, time management, and job prioritization skills
• Remarkable organizational skills and attention to detail
• Demonstrated understanding of workflow processes, service operation metrics and customer follow-up
• Prior experience with Service Trade or similar program
• Working knowledge of JD Edwards E1 or other ERP system

Benefits

• Competitive compensation package
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
• Company-provided training, tools and equipment
• Career advancement potential within a growing company
• Paid time off
• $150 annual boot allowance for employees required to wear safety boots in their jobs