Role OverviewThe Service Coordinator will be at the center of our service operation, helping connect our customers, field service technicians, sales team, and internal partners to keep each day running smoothly. This role involves helping customers with equipment breakdowns, evaluating service needs, and keeping customers informed on the status of their service calls.
What You Will Do
Responsibilities include serving as a key point of contact for customers, evaluating incoming service needs, keeping customers informed, reviewing completed technician work orders, and processing customer invoices.
Why It Might Be a Fit
The ideal candidate will have strong transferable skills, a customer-first mindset, and the ability to learn our business. They will be organized, have strong communication and interpersonal skills, and be able to stay focused in a fast-paced environment.
Requirements
- 2+ years of experience in customer service, administrative support, coordination, scheduling, or a similar environment
- Customer service experience
- Administrative support experience
- Coordination and scheduling experience
- Proficiency with Microsoft Office, including Outlook, Word, and Excel
- Strong data entry and computer skills
Benefits
- Medical, dental, and vision insurance
- Life and disability coverage
- Company-paid short-term disability insurance
- 401(k) retirement plan with company match
- Paid Time Off
- Volunteer Time Off
- Employee Discount Program
- Employee Referral Bonus
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