Role OverviewThe Service Coordinator is a critical support role to the Service Manager and Service Technicians, ensuring strong planning and coordination for all service inspection and repair activity. The role is responsible for dispatching personnel, communicating with clients, and providing guidance to the field service technicians.
What You Will Do
The Service Coordinator will be responsible for direct coordination and management of daily schedules and planning of field service technicians, performing services of Inspections, Maintenance, Testing and Repair of Fire and Life Safety Systems.
Why It Might Be a Fit
We are looking for a dedicated professional with a passion for fire protection and safety, with 2+ years of business-to-business customer service experience and prior service department experience preferred.
Requirements
- 2+ years' experience in business-to-business customer service experience
- Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry
- Excellent communication and customer service skills
- Confident personality to properly negotiate with outside organization contacts
- Excellent oral and written communication skills
- Proficient computer skills, including MS Office Programs
- Strong record-keeping, analytical skills, time management, and job prioritization skills
- Remarkable organizational skills and attention to detail
- Demonstrated understanding of workflow processes, service operation metrics and customer follow-up
- Prior experience with Service Trade or similar program
- Working knowledge of JD Edwards E1 or other ERP system
Benefits
- Competitive compensation package
- Comprehensive benefits package
- Company-provided training, tools and equipment
- Career advancement potential within a growing company
- Paid time off
- $150 annual boot allowance for employees required to wear safety boots in their jobs
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