Service Coordinator

Visionaire Partners
Any Location, OH
Job Description
Join a fast-growing organization as a Service Coordinator, coordinating daily service operations, customers, technicians, and internal teams while ensuring high standard service delivery.

Requirements

  • Respond to inbound customer inquiries, including service scheduling, dispatching, and status updates
  • Generate, assign, and track service and preventive maintenance work orders
  • Maintain customer records, job details, purchase orders, and service data within internal platforms
  • Participate in weekly planning meetings and complete timesheet and service documentation processing
  • Review subcontractor pricing and process invoice approvals
  • Track technician check-in and check-out in accordance with safety procedures
  • Order and coordinate parts and materials for service activities
  • Assist with service estimates and pricing under supervisor guidance
  • Coordinate recurring maintenance schedules and follow up on planned visits
  • Maintain service documentation to support customer satisfaction
  • Manage technician site access, credentials, and training records
  • Conduct customer follow-ups and share feedback with leadership
  • Provide general administrative and operational support as needed
  • Serve as a key point of contact for service customers
  • Complete additional duties as assigned
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