Service Coordinator

Vertiv
Any Location, OH
Category Engineering
Job Description
The Service Coordinator is responsible for scheduling, directing technicians, and ensuring execution of service activities to meet contractual requirements and maximize revenue.

Requirements

  • Assist Customer Engineer with rescheduled PM's
  • Maintain a master schedule of all CE's daily service activity/events
  • Dispatch scheduled events, warranty, start-up, load banking, special testing, battery replacements, and scheduled maintenance
  • Ensure quality oriented and timely PM completions, start-ups, and service calls
  • Coordinate preventative maintenance service for all customers within the District
  • Monitor and manage scheduling of all Customer Engineer's and SP service events
  • Manage the site activation/cancellation activity on Service Partner Web
  • Provide physical tags to SP to attach to new equipment
  • Review and modify PM schedule dates before releasing tickets to field
  • Monitor and track preventative maintenance to ensure on time completion and contract compliance
  • Maintain and communicate start-up scheduling
  • Prepare and maintain weekend work calendar/duty tech schedule
  • Provide PM/FCN due reports to CE to assist in scheduling PM's and FCN's

Benefits

  • Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
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