Service Delivery Manager (6 month contract)

Trace3
Dallas, TX
Job Description
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. The company is looking for a Service Delivery Manager to lead the delivery of managed services for high-impact client accounts under the CEM program.

Requirements

  • Bachelor's degree in IT, Business, or related discipline required
  • 7+ years of experience in service delivery, managed services, or IT operations
  • Strong knowledge of ITIL v4, including incident, change, and problem management workflows
  • Experience using ITSM platforms, particularly ServiceNow
  • Exceptional communication, negotiation, and executive presentation skills
  • Demonstrated success in client relationship management and delivery governance
  • ITIL v4 Certification required; PMP or equivalent certification preferred

Benefits

  • Comprehensive medical, dental and vision plans for you and your dependents
  • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
  • Competitive Compensation
  • Training and development programs
  • Major offices stocked with snacks and beverages
  • Collaborative and cool culture
  • Work-life balance and generous paid time off
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