Service Delivery Manager

ISOutsource
Bothell, WA
Remote
Job Description
We are seeking an experienced Service Delivery Manager to lead project delivery within our Professional Services team. This player-coach role combines leadership of Project Managers with direct oversight of complex client engagements.

Requirements

  • PMP (Project Management Professional) certification required
  • 6+ years of project management experience, preferably within IT services, consulting, or managed services
  • 2+ years of experience leading, mentoring, or managing Project Managers or delivery teams.
  • Strong understanding of project management methodologies (Agile, Waterfall, hybrid)
  • Demonstrated success managing multiple complex projects and competing priorities.
  • Experience managing project budgets, forecasting, resource planning, and financial performance.

Benefits

  • 401(k) + employer match
  • Generous PTO
  • Parking and mileage reimbursement
  • Team events & activities
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