Role OverviewThe Service Delivery Manager will oversee all aspects of DCCO service delivery, including coordination and integration of requirements across multiple Task Orders, operational teams, technical functions, and stakeholders. This role ensures reliable, consistent, and high-quality IT services across all supported environments and Task Orders.
What You Will Do
Provide leadership and oversight for enterprise IT service delivery across the HCE environment, coordinate service requirements, priorities, dependencies, and deliverables across multiple DCCO Task Orders and technical teams, and develop, implement, and maintain service management policies, processes, procedures, and governance practices consistent with ITIL principles.
Why It Might Be a Fit
The ideal candidate will serve as a key interface between Peraton program leadership, technical teams, and customer leadership to ensure services are delivered in accordance with contractual requirements, established service levels, performance standards, and mission priorities.
Requirements
- 16 years of professional experience
- 10+ years of IT experience
- Demonstrated experience managing teams of IT professionals supporting a large-scale, complex enterprise environment
- Experience leading enterprise IT service delivery and coordinating activities across multiple technical teams, functional areas, and stakeholders
- Demonstrated experience developing, monitoring, and improving service delivery performance through SLAs, KPIs, operational metrics, and customer feedback
- ITIL 5 Managing Professional certification may be obtained with 90 days
- U.S. Citizenship required; Must possess an active Top Secret security clearance
Benefits
- Target Salary Range: $135,000 - $216,000
- Overtime, shift differential, and discretionary bonus
- EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law
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