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Service Delivery Manager
HealthEquity
Any Location, US
Category
Finance
Apply for Job
Remote
Job Description
HealthEquity is seeking a Service Delivery Manager to be the primary point of contact for assigned clients, focusing on client retention and satisfaction. This role involves managing client inquiries, resolving issues, and providing information about HealthEquity’s products and services. The goal is to help clients understand the offerings and ensure they receive excellent support. The manager will also participate in annual reviews and potentially manage project plans.
Requirements
Knowledge of healthcare plans and banking.
Experience in benefits/financial services roles or business to business service experience.
Strong customer service orientation.
Organizational skills with detail-oriented approach.
Work ethic and ability to handle high volume clients.
Communication and presentation skills.
Business and communications software proficiency.
Benefits
Medical, dental, and vision
HSA contribution
Dependent care FSA match
Uncapped paid time off
Paid parental leave
401(k) match
Personal and healthcare financial literacy programs
Ongoing education & tuition assistance
Gym and fitness reimbursement
Wellness program incentives
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