Service Desk Administrator

The Service Desk Administrator will serve as the first point of contact for employees seeking technical assistance, responding to inquiries via chat, email, in person, or phone, and escalating requests when unable to resolve. The role involves setting up, supporting, managing, maintaining, diagnosing, repairing, and documenting mobile devices, as well as entering information for requests in the service desk ticketing system.

What You Will Do

The Service Desk Administrator will perform various duties, including setting up and supporting mobile devices, managing the service desk ticketing system, collaborating with the IT team, and providing follow-up on service requests and incident tickets. The role also involves creating detailed documentation for IT procedures, providing training and technical assistance to hardware and software users, and maintaining an inventory of software and hardware assets.

Why It Might Be a Fit

The Service Desk Administrator will work in a stable and growing company with a competitive salary and outstanding benefits package, including a traditional pension plan, 401(k) with company match, and paid time off. The role offers opportunities for professional growth and development, with a focus on providing excellent customer service and technical support to employees.

Requirements

• Associate's degree in information technology (IT), computer science, or a related field, or equivalent education/experience
• One to two years' experience working as a help desk technician
• Prior experience with ticketing systems for issue tracking
• Ability to stay up to date with technological advancements and consider pursuing advanced certifications
• Excellent written and verbal communication skills
• Experience and extensive knowledge to effectively use business software such as Microsoft Office products, email, etc.
• Ability to troubleshoot and resolve issues related to various operating systems
• Solid understanding of computer hardware components
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Detail oriented, self-motivated, well organized, personable, and able to exercise discretion, and use sound judgment in dealing with people and confidential information

Benefits

• Competitive salary
• Outstanding benefits package
• Traditional pension plan
• 401(k) with company match
• Paid time off
• Four day work week
• Great company culture