Service Desk Agent (Irving, TX)

Fotona USA
Irving, TX
Category Customer Service
Job Description
Fotona is seeking a Service Desk Agent to provide support to customers around the US. The Service Desk Agent will receive, screen, respond to, and distribute customer requests to specialized team members.

Requirements

  • At least 1 year of experience in Customer Care, Technical Support, or equivalent.
  • Ability to lift and carry up to 50 lbs., ability to lift and carry over 50 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters occasionally.
  • Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit for extended periods.

Benefits

  • Medical, Dental, Vision, and Life Insurance
  • 401(k) with matching
  • Opportunity to develop and grow a career within a fast-growing and industry-leading company
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