Role OverviewThe Service Desk Analyst will support internal end users around the globe for all Information Technology infrastructure components. The role is part of the Internal WWT IT team, which is responsible for managing and supporting the company's technology infrastructure.
What You Will Do
The Service Desk Analyst will respond to incoming requests via phone and ServiceNow tickets, resolve 1st and 2nd level incidents, log and update incidents via ServiceNow, and provide hardware/software support to internal customers.
Why It Might Be a Fit
The Service Desk Analyst will have a direct impact on the company's success, working in a dynamic and collaborative environment with opportunities for growth and development.
Requirements
- Excellent customer service, communication and analytical skills
- Positive, professional, team player attitude
- Strong work ethic and ability to self-motivate
- Ability to organize and prioritize work in a fast-paced, changing environment
- Technical aptitude with a focus on continuous learning and development
- Functional knowledge of Apple and Windows Operating Systems
- Experience with Microsoft Office products
- Preferred certifications: CompTIA A+, Microsoft Certified Desktop Support Technician
Benefits
- Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care
- Onsite Health Centers (MO & IL)
- Employee Assistance Program
- Wellness program
- Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching
- Life and Disability Insurance
- Flexible Spending Accounts
- Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement
- Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program
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