Role OverviewThe Service Desk Analyst will provide first-level support of service requests, handle service requests via help desk system, phone, or email, and monitor end-user reported problems to identify potential areas requiring further intervention.
What You Will Do
The Service Desk Analyst will troubleshoot, diagnose, and repair computer hardware, telecommunications, and peripheral equipment, and participate in weekly on-call support rotation.
Why It Might Be a Fit
The ideal candidate is customer-motivated, able to work autonomously, and has strong time management and prioritization skills.
Requirements
- Bachelor's degree in business or computer Science
- 3-5 years of experience with hardware support
- Strong knowledge of Microsoft Client operating systems up to Windows 10
- Has or can achieve Microsoft Certification within 1 year of hire
Benefits
- No benefits explicitly mentioned in the posting
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