Role OverviewAs a Service Desk Analyst, you will assist with resolving hardware, software, and security-related issues for users across our store, HQ, and warehouse locations. You will collaborate closely with other IT teams to escalate issues that fall outside your expertise. Your role will require a balance of technical problem-solving, adherence to processes, teamwork, documentation, and, above all, exceptional customer service.
What You Will Do
You will ensure timely and effective resolution to all Service Desk calls and tickets by providing technical and procedural support, resolving user issues in accordance with established standards and documentation. You will also investigate, diagnose, resolve, and/or escalate incidents and problems.
Why It Might Be a Fit
You will be a good fit for this role if you have 3+ years of IT Service Desk experience with expertise in Microsoft Windows Desktop, Windows Server, Office/M365, Active Directory, Apple Mac, MacBook, macOS, and mobile device support for iOS and Android.
Requirements
- 3+ years of IT Service Desk experience
- Expertise in Microsoft Windows Desktop, Windows Server, Office/M365, Active Directory, Apple Mac, MacBook, macOS, and mobile device support for iOS and Android
Benefits
- Competitive compensation
- 401k with company matching contribution
- Potential to earn company performance-based bonuses
- Comprehensive wellness package
- Flexible Spending Account
- Generous 50% employee discount
- Employee-only sales
- Tuition reimbursement program
- Employee Assistance Program (EAP)
- Pet insurance
- Opportunity for upward mobility
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