SERVICE DESK ASSOCIATE

Von Maur

Fort Wayne, IN

Category Customer Service

Job Description

As a Service Desk Associate, you'll own the customer experience, provide customer support, and maintain a clean and organized department.

Requirements

Own the customer experience – greet people sincerely, be friendly and thank every customer
Answer a multi-line telephone – assist customers or direct them to the appropriate area
Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
Prepare, box, and wrap customer purchases and online orders for shipment
Calculate service desk and store cash work - prepare bank deposits
Maintain a clean and organized department
Be available to work day, evening, and weekend shifts

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