SERVICE DESK ASSOCIATE

Von Maur
Wichita, KS
Category Customer Service
Job Description
As a Service Desk Associate, you keep the store connected as a reliable source for information and support, owning the customer experience, answering phone calls, providing customer charge account services, preparing purchases and online orders for shipment, and maintaining a clean and organized department.

Requirements

  • Own the customer experience – greet people sincerely, be friendly and thank every customer
  • Answer a multi-line telephone – assist customers or direct them to the appropriate area
  • Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
  • Prepare, box, and wrap customer purchases and online orders for shipment
  • Calculate service desk and store cash work - prepare bank deposits
  • Maintain a clean and organized department
  • Be available to work day, evening, and weekend shifts

Benefits

  • Competitive wages
  • Generous merchandise discount
  • Comprehensive benefits
  • 401(k) retirement plan
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