Service Desk Incident Coordinator

CommandLink
Any Location, AL
Remote
Job Description
As a Service Desk Incident Coordinator at Command|Link, you will serve as a central operational point of coordination for incoming service incidents, support cases, and internal work assignments.

Requirements

  • Bachelor’s degree in Information Technology, Business, or a related field preferred
  • 2+ years of experience in service desk coordination, dispatch, incident management, NOC operations, or technical support administration
  • Familiarity with ITSM and ticketing platforms for case intake, assignment, tracking, and escalation
  • General understanding of networking, SD-WAN, voice, connectivity, and managed service operations

Benefits

  • Generous Medical, Dental, and Vision coverage
  • Flexible time off
  • 401k
  • Fun events at cool locations
  • Free DoorDash lunches on Fridays
  • Employee referral bonuses
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