Service Desk

Planet Fitness

Any Location, MD

Category Sales

Job Description

The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members and must maintain excellent relationships.

Requirements

Greet all members and guests upon arrival and say goodbye upon departure
Monitor club access to both members and non-members
Answer questions and handle member and guest complaints
Answer phone calls and provide information to prospects
Give tours to prospective members
Sell memberships, write agreements, and enter new members into database
Operate Point-of-Sale system and collect balances on past due accounts
Organize and maintain customer service front desk
Schedule appointments for fitness training sessions
Complete the Club Walk-Around every 20 minutes and complete checklists
Answer questions and give guidance to new employees
Perform beginning of shift and end of shift procedures
Perform club housekeeping including, but not limited to:
Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members
Perform all other duties as assigned or required

Benefits

Competitive pay
401K Retirement Fund (Annual discretionary employer match up to 6%)
Regular involvement in community outreach events
Free employee Black Card Membership

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