Service Desk

Requirements

• Greet all members and guests upon arrival and say goodbye upon departure;
• Monitor club access to both members and non-members;
• Answer questions and handle member and guest complaints;
• Answer phone calls and provide information to prospects;
• Give tours to prospective members;
• Sell memberships, write agreements, and enter new members into database;
• Operate Point-of-Sale system and collect balances on past due accounts;
• Organize and maintain customer service front desk;
• Schedule appointments for fitness training sessions;
• Complete the Club Walk-Around every 20 minutes and complete checklists;
• Answer questions and give guidance to new employees;
• Perform beginning of shift and end of shift procedures;
• Perform club housekeeping including, but not limited to: cleaning equipment, hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
• Dust where and when necessary including vents;
• Wipe tile, walls, and doors;
• Vacuum and mop floors;
• Replenish toilet paper and soap;
• Empty trash cans;
• Maintain organization of cleaning closet.
• Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members;
• Perform all other duties as assigned or required.

Benefits

• Competitive pay
• 401K Retirement Fund (Annual discretionary employer match up to 6%)
• Regular involvement in community outreach events
• Free employee Black Card Membership