Service Desk Manager

Mantech
Any Location, VA
Category Operations
Job Description
MANTECH seeks a motivated, career and customer-oriented Service Desk Manager to join our team in Chantilly, VA. The position is onsite and responsible for providing a comprehensive operational overview by ensuring the accuracy of all technical metrics, CDRLs, and QASP measurements.

Requirements

  • Daily Operations Leadership
  • Workforce & Resource Planning
  • Metrics & Performance Optimization
  • Strategic Process Development
  • Tools & Technology Utilization
  • Communications & Quality Assurance
  • Customer Satisfaction
  • Training & Best Practices
  • Personnel Management

Benefits

  • None specified
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