Service Desk Manager

Northcoast Behavioral Healthcare
Columbus, OH
Job Description
The Service Desk Manager oversees daily operations of the Secretary of State (SOS) Enterprise Service Desk, providing technical support to SOS staff and 88 county Board of Election offices.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • At least 5 years of experience in IT service desk management or a similar IT support leadership role
  • Familiarity with ITSM tools (e.g., ServiceNow) and asset management processes
  • Minimum 5 years managing Microsoft Active Directory, Entra, and Group Policy Management
  • Extensive experience with Teams-enabled conference rooms
  • Experience with remote troubleshooting and escalation procedures in a networked environment
  • Experience with large-scale, enterprise-level systems and cross-functional collaboration

Benefits

  • Medical Coverage
  • Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
  • Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
  • Childbirth, Adoption, and Foster Care leave
  • Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
  • Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
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