Role OverviewThe Service Desk Operations Analyst performs a range of defined tasks assigned by supervisors, delivering timely and quality work products and services, participating in ongoing improvement activities, and using modern technology software and hardware to complete daily duties. The team operates in a fast-paced, collaborative, service-oriented environment, where flexibility and ability to achieve results are valued.
What You Will Do
Responsibilities include reviewing and analyzing information associated with vendor accounts and various filings, communicating with stakeholders, troubleshooting issues, and proposing updates to user resources for systems such as PASSPort and HHS Accelerator.
Why It Might Be a Fit
The ideal candidate will demonstrate competency and/or history of consistent quality performance in areas such as strong writing skills, effective communication, meeting deadlines, and establishing relationships quickly.
Requirements
- Graduation from an accredited college with a baccalaureate degree
- Graduation from an accredited community college plus two years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities
- A four year high school diploma or its educational equivalent plus four years of experience as described in '2' above
- A satisfactory equivalent combination of education and experience
Benefits
- Paid holidays
- Vacation days
- Sick leave
- Health insurance
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
- Visa/relocation assistance
- Remote flexibility
- Stipends
- Bonus/commission
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